Return Policy 

You may return new and uninstalled stocked or catalog products in resalable condition for a full refund excluding shipping charges for up to 6 months from date of invoice.

Returns over 6 months, but less than 12 months will be charged a 10% restocking fee to cover our processing costs. We reserve the right to charge up to 20% when no invoice is supplied and/or there is substantial work involved to process your return back to stock.

Items over 12 months old are not returnable.

To return a part, follow the instructions printed on the back of the invoice.

Make sure to package the products carefully to avoid damage during return and include all original packaging and a copy of the invoice and ship to our Maine address.

Refunds will not be issued for installed, damaged, incomplete, “Custom”, or “Special Order” or “Direct Ship” items.

If a return is due to our error, we will reimburse reasonable freight charges. We will not reimburse additional charges for shipping/packaging services.

Electrical items that have been installed are not returnable.

Please contact us to request a return authorization. Returns to: Patton Machine, ATTN Returns, 5 Jeff Street, Brunswick, Maine 04011 unless we specify another address for testing etc.

Customer Service 

Parts and Product Support:

Please see our Support Center first, if you then still need help, contact by phone or mail listed above.

Contact us at:

Rick@PattonMachine.com

or call me any evening at (207-729-5928 )

You can also reach me at:

Rick Patton
5 Jeff St
Brunswick, Maine 04011.

Website
For all website support:

Webmaster@PattonMachine.com

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.