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Terms of Service
Return Policy
You may return new and uninstalled stocked or catalog products in resalable condition for a full refund excluding shipping charges for up to 6 months from date of invoice.
Returns over 6 months, but less than 12 months will be charged a 10% restocking fee to cover our processing costs. We reserve the right to charge up to 20% when no invoice is supplied and/or there is substantial work involved to process your return back to stock.
Items over 12 months old are not returnable.
To return a part, follow the instructions printed on the back of the invoice.
Make sure to package the products carefully to avoid damage during return and include all original packaging and a copy of the invoice and ship to our Maine address.
Refunds will not be issued for installed, damaged, incomplete, “Custom”, or “Special Order” or “Direct Ship” items.
If a return is due to our error, we will reimburse reasonable freight charges. We will not reimburse additional charges for shipping/packaging services.
Electrical items that have been installed are not returnable.
Please contact us to request a return authorization. Returns to: Patton Machine, ATTN Returns, 5 Jeff Street, Brunswick, Maine 04011 unless we specify another address for testing etc.
Customer Service
Parts and Product Support:
Please see our Support Center first, if you then still need help, contact by phone or mail listed above.
Contact us at:
Rick@PattonMachine.com
or call me any evening at (207-729-5928 )
You can also reach me at:
Rick Patton
5 Jeff St
Brunswick, Maine 04011.
Website
For all website support:
Webmaster@PattonMachine.com
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
